Privacy policy

Privacy Policy

Last updated: February 20, 2026

Vincero, a trading name of Khamat Innovate LLC (Company No. 16995500, registered in England and Wales), operates this website and all related services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, submit an inquiry, communicate with us, or otherwise interact with us.

Our Services are hosted on Shopify. By using the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

Contact details — your name, email address, phone number, shipping address, and billing address.
Communication data — messages, inquiries, and correspondence you send to us via email, WhatsApp, Instagram, Telegram, or our website contact form.
Transaction information — order details, items you inquire about or purchase, payment confirmation, and other transaction-related data.
Device and usage information — your IP address, browser type, device identifiers, and information about how you interact with the Services, including pages viewed and actions taken.
Account information — username, password, preferences, and settings if you create an account.
Financial information — payment details provided through secure invoices, payment links, or bank transfers. We do not collect or store payment card information directly on our website.

How We Collect Personal Information

Directly from you — when you submit an inquiry, place an order, contact us via email, WhatsApp, Instagram, or Telegram, or create an account.
Automatically — through cookies and similar technologies when you visit our website.
From service providers — such as Shopify, payment processors, and analytics providers.

How We Use Your Personal Information

We use your personal information for the following purposes:

To provide and manage the Services — processing inquiries, confirming orders, arranging production and shipping, and providing customer support through our concierge service.
To communicate with you — responding to your messages via email, WhatsApp, Instagram, or Telegram, and sending order-related notifications.
Marketing — with your consent, sending promotional communications. You may opt out at any time.
Security and fraud prevention — detecting and preventing fraudulent or unauthorized activity.
Legal compliance — complying with applicable laws, regulations, and legal processes.

How We Disclose Personal Information

We may share your personal information with:

Shopify — our e-commerce platform provider, which hosts the Services and processes data on our behalf.
Payment processors — such as Stripe and PayPal, to process payments.
Shipping carriers — such as DHL, FedEx, and UPS, to fulfill deliveries.
Service providers — third parties who perform services on our behalf, including analytics, cloud storage, and customer support tools.
Legal requirements — when required by law, regulation, or legal process.
Business transfers — in connection with a merger, acquisition, or sale of assets.

Data Retention

We retain your personal information for up to 24 months, or longer if necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Communication records (email, WhatsApp, Instagram, Telegram) are archived and retained in accordance with this policy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us to request deletion.

Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure. We recommend that you do not send sensitive information through unsecured channels.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United Kingdom. Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

Right to Access — request access to the personal information we hold about you.
Right to Delete — request deletion of your personal information.
Right to Correct — request correction of inaccurate personal information.
Right to Portability — request a copy of your personal information in a structured format.
Right to Opt Out — opt out of the sale or sharing of your personal information for targeted advertising.
Managing Communications — unsubscribe from marketing emails at any time using the link in our emails.

To exercise any of these rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Vincero (operated by Khamat Innovate LLC)
Email: mustafann001@gmail.com