Terms of service
Terms of Service
Last updated: February 20, 2026
OVERVIEW
This website is operated by Vincero, a trading name of Khamat Innovate LLC (Company No. 16995500, registered in England and Wales). Throughout the site, the terms "we", "us" and "our" refer to Vincero.
By visiting our site and/or submitting an inquiry, you engage in our "Service" and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein. These Terms of Service apply to all users of the site, including browsers, visitors, and customers.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of the Services.
Our store is hosted on Shopify Inc., which provides us with the online platform that allows us to present our products and Services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence.
SECTION 1 — CONCIERGE SERVICE AND ORDER PROCESS
Vincero operates a concierge-based sales model. Products displayed on this website are available for inquiry only. No payment is collected through the website.
To place an order, you submit an inquiry through our website or contact us via email, WhatsApp, Instagram, or Telegram. A member of our concierge team will respond within 24–48 hours to confirm product details, pricing, and arrange payment.
Upon order confirmation, you will receive an invoice or secure payment link. Payment is processed through Stripe, PayPal, bank transfer, or cryptocurrency. The receiving legal entity is Khamat Innovate LLC.
Prices are displayed in USD, EUR, or AED and are subject to change without notice.
SECTION 2 — PRODUCTS AND MADE-TO-ORDER NATURE
All Vincero products are handcrafted to order using premium exotic leather. As each item is individually produced, please allow 10–20 business days for production after order confirmation and payment.
We make every effort to display product colors and details as accurately as possible. However, we cannot guarantee that your device's display will accurately represent the actual product.
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
SECTION 3 — ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time without obligation to update any information.
SECTION 4 — CANCELLATIONS, EXCHANGES, AND REFUNDS
Due to the made-to-order nature of our products, we do not offer refunds. Exchanges may be arranged under certain conditions as described in our Refund and Exchange Policy.
You may cancel your order at any time before production has commenced. Once production has begun, cancellations are no longer possible.
Where a refund is applicable (e.g. cancellation before production), it will be issued to your original payment method within 5–10 business days.
For full details, please review our Refund and Exchange Policy.
SECTION 5 — SHIPPING AND DELIVERY
We ship worldwide via DHL, FedEx, or UPS. Estimated delivery time is 3–10 business days after shipment, depending on your location. All import duties and taxes are covered by Vincero.
For full details, please review our Shipping Policy.
SECTION 6 — PAYMENT INFORMATION
All payments are processed outside of the website through secure invoices, payment links, or bank transfers. We accept payment via Stripe, PayPal, bank transfer, and cryptocurrency.
You agree to provide accurate and complete information when placing an order. Payment accounts are based in the United Kingdom. Accepted currencies are USD, EUR, and AED.
SECTION 7 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 8 — THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and shall not have any liability for any third-party materials, products, or services.
SECTION 9 — USER COMMENTS AND SUBMISSIONS
If you send us creative ideas, suggestions, proposals, or other materials, you agree that we may use them without restriction or compensation. You agree that your submissions will not violate any rights of third parties, contain unlawful or objectionable material, or contain malware.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the site and through our communication channels is governed by our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any errors and to update information or cancel orders if any information is inaccurate, without prior notice.
SECTION 12 — PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon intellectual property rights; (e) to harass, abuse, or discriminate; (f) to submit false or misleading information; (g) to upload malicious code; (h) to collect personal information of others; (i) to spam or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibitions.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
The Service and all products and services delivered through the Service are provided "as is" and "as available" without any warranties of any kind, whether express or implied.
In no case shall Vincero, Khamat Innovate LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products obtained through the Service. In jurisdictions that do not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Vincero, Khamat Innovate LLC, and our officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms of Service or your violation of any law or rights of a third party.
SECTION 15 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the remaining provisions shall not be affected.
SECTION 16 — TERMINATION
We may terminate this agreement at any time without notice. You may terminate by ceasing use of the Services. The obligations and liabilities incurred prior to termination shall survive.
SECTION 17 — ENTIRE AGREEMENT
These Terms of Service and any policies posted on this site constitute the entire agreement between you and us, superseding any prior agreements or communications.
SECTION 18 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.
SECTION 19 — CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of those changes.
SECTION 20 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at mustafann001@gmail.com